Coaching and Training your Work Team Super Series, Fifth by Institute of Leadership & Mana

By Institute of Leadership & Mana

Large sequence are a collection of workbooks to accompany the versatile studying programme particularly designed and constructed via the Institute of management & administration (ILM) to help their point three certificates in First Line administration. the educational content material is additionally heavily aligned to the extent three S/NVQ in administration. The sequence involves 35 workbooks. each one booklet will map directly to a direction unit (35 books/units). *Content is easily seemed *Popular with these education with the ILM yet is also used for autonomous learn *Content of every workbook now maps to unmarried direction unit, leading to a extra ordinary structure.

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Extra resources for Coaching and Training your Work Team Super Series, Fifth Edition (Super Series) (Super Series)

Sample text

However, it is not necessarily a good way of assessing that person’s ability to type a letter. It might be far better to examine a letter after it has been typed. You can then see if it is correctly laid out and whether there are any spelling or punctuation errors. ■ Dealing with a customer Observing performance in this situation is essential. You will be able to see what the trainee actually does, the tone of voice and the friendliness of manner. You will also be able to see the customer’s reaction to the service received.

At the end of the programme you retain the course material and so are able to refer back to it whenever you wish. You may also have identified other personal advantages we have not mentioned here. As far as disadvantages are concerned, some learners may feel isolated and lacking in advice and support. They may miss the interaction with other people that they would get from a course. Some people may also find that they do not possess the required discipline and study skills they need. 5 E-learning E-learning is a type of open learning in which the information is displayed on a computer screen rather than on paper.

There are some potential problem areas that may arise when you are assessing people at work. Activity 26 4 mins Can you think of at least three potential problems that the person being assessed may encounter? List them below. Your answers may include some of the following: ■ ■ ■ Trainees may have a fear of failure which they feel an assessment will highlight. Trainees may fail to produce work to the required standard and may be demotivated by their failure. The anxiety caused to some trainees at the prospect of being assessed may make them drop out of the course or programme.

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